FAQ

General

What is TagFinder? : TagFinder is a cloud platform for real-time indoor positioning (RTLS), temperature monitoring, and cold chain compliance. It's built by CargoBeacon AB in Sweden.

What hardware does TagFinder use? : EverTag sensors (manufactured by CargoBeacon) running on the Wirepas Mesh wireless network. Tags are battery-powered with 5+ year battery life and IP68 rating.

Does TagFinder require Wi-Fi? : No. The Wirepas Mesh network operates on 2.4 GHz independently of Wi-Fi. The gateway needs an internet connection (Ethernet or LTE), but tags and anchors do not.

Tags & Sensors

How long do tag batteries last? : Typically 3–7 years depending on the reporting interval. Use the Battery Life Calculator for specific estimates.

How do I configure a tag? : Use the CB Admin mobile app (iOS / Android). Hold your phone to the tag to read/write settings via NFC.

A tag shows "Never" for Last Seen — what's wrong? : The tag hasn't communicated with the mesh network yet. Check that: 1. The tag is powered on and within range of at least one anchor 2. The gateway is online and connected to the internet 3. The tag is assigned to your organization

What does the tag "role" mean? : Wirepas mesh roles: Sink (gateway connection point), Headnode (anchor), Router (relays data for other tags), Non-Router (endpoint only). Most tracking tags are Non-Routers.

Positioning

How accurate is indoor positioning? : 1–5 meters depending on anchor density. More anchors = better accuracy. Use the Coverage Calculator to estimate requirements.

How many anchors do I need? : Rule of thumb: ~1 anchor per 100 m² for room-level (~5m) accuracy, ~1 per 50 m² for zone-level (~3m), ~1 per 20 m² for high accuracy (~1m).

Do I need to calibrate the floor plan? : Yes, if you want positions plotted on the floor plan image. Calibration maps pixel coordinates to real-world meters. You need two reference points.

Alerts

Why did I get the same alert multiple times? : Check the cooldown setting on your alert rule. If cooldown is set to 0, the system sends an alert every time the condition is met. Set a cooldown period (e.g., 30 minutes) to prevent this.

Can I receive alerts by SMS? : Yes. Add an SMS recipient (phone number) to your alert rule. SMS delivery depends on your organization's plan.

Do alerts work during power outages? : Tags and anchors continue operating on battery. If the gateway has battery backup, alerts continue as normal. If the gateway loses power, alerts resume when connectivity is restored — no data is lost (tags buffer readings locally).

Account

How do I add users to my organization? : Contact your organization admin or support@tagfinder.com. User management is handled at the organization level.

Can I delete my account? : Yes. Go to Settings > Account and click Delete Account. This is permanent and cannot be undone.

API & Integration

Does TagFinder have an API? : Yes. Full REST API, WebSocket streaming, and a Python SDK. See docs.tagfinder.com for documentation.

Is there a Python SDK? : Yes — pip install tagfinder. Source: github.com/cargobeacon/tagfinder-sdk